Hey there, design enthusiasts! Ellen here, coming to you from my cozy Amsterdam studio with some fresh insights on a new feature that’s likely to impact our work as designers. OpenAI has just released a significant update to ChatGPT that introduces visual shopping results, and I think we need to talk about what this means for our industry.
As designers, we’re constantly navigating the evolving digital landscape, and this new shopping functionality represents yet another shift in how users will interact with AI and visual content online. Let me break down what this means for us.
Understanding the New Shopping Feature
ChatGPT can now display visually rich product carousels when users express shopping intent. When someone asks about products (like „I’m looking to buy costumes for my two dogs“), the AI will show relevant products with images, details, and links to purchase websites.
Importantly, these aren’t ads – they’re independently selected by ChatGPT based on perceived relevance to the user’s intent. The AI considers factors like price, ratings, and specific criteria mentioned by the user, along with any context from the conversation history.
The Design Implications
1. Visual Product Presentation Matters More Than Ever
With AI now curating shopping experiences, the way products are visually presented online becomes even more crucial. As designers, we need to ensure product imagery is clear, compelling, and accurately represents the item. Poor product photography or misleading visuals could mean the difference between being featured or overlooked.
The AGENCY I collaborated with last month has already started advising clients to audit their product imagery specifically with AI display in mind – ensuring consistent lighting, clear backgrounds, and multiple angles that work well in both thumbnail and expanded views.
2. Simplified Product Information Design
ChatGPT mentions that it may generate simplified product titles and descriptions to make results easier to read. This means our approach to product information architecture may need refinement. The key information needs to be immediately scannable and understandable, as the AI will likely prioritize products with clear, well-structured data.
3. Feature Labels and Visual Hierarchy
The update notes that some product images may include generated feature labels like „Budget-friendly“ or „Most popular.“ As designers, we should be thinking about how our product designs accommodate these potential overlays without compromising visual integrity. This might mean ensuring product images have clear space where such labels could appear without obscuring key features.
4. Multichannel Consistency
With products now appearing in yet another context (AI interfaces), maintaining brand and product visual consistency across channels becomes more challenging but also more important. The visual language needs to be strong enough to maintain recognition whether the product appears on your website, in a marketplace, or in an AI shopping result.
Strategic Design Considerations
1. Design for Carousel Context
Products will appear in carousels alongside competitors. How do we ensure our designs stand out in this context? Consider color psychology, distinctive silhouettes, and immediate visual impact within thumbnail constraints.
2. Metadata and Structured Information
The update emphasizes that ChatGPT relies on structured metadata from third-party providers. Designers should collaborate closely with developers to ensure product information is properly structured and tagged for optimal presentation.
3. Merchant Presentation
When users click on products, they’ll see a list of merchants. While OpenAI currently doesn’t re-rank merchants based on factors like price or shipping policies, the visual presentation of merchant information still matters. Brand recognition at this stage could influence purchasing decisions.
What’s Next for Designers?
This development represents yet another evolution in how design intersects with AI. As AI continues to mediate shopping experiences, designers need to adapt by:
- Creating „AI-friendly“ product presentations
- Understanding how visual information is processed and prioritized by AI systems
- Thinking about design not just for human eyes but for AI interpretation
- Considering how product visuals perform in different contexts and formats
OpenAI is exploring ways for merchants to provide product feeds directly, which means designers might soon need to consider specific formatting requirements for AI shopping feeds alongside existing requirements for social media, marketplaces, and websites.
The Bottom Line
For us designers, this update isn’t just another feature to be aware of – it’s a glimpse into a future where AI increasingly mediates visual experiences. The line between „designing for users“ and „designing for AI“ continues to blur, and we need to adapt our approaches accordingly.
Remember when we all had to suddenly think about designing for mobile? This feels similar – a paradigm shift that requires us to reconsider some fundamental assumptions about how our work is seen and experienced.
I’d love to hear how other designers are thinking about this development. Have you started considering AI presentation in your product design work? Drop me a comment below!
Until next time, keep creating thoughtfully!
Ellen